VivoCity Tenant Portal —

The Future of Retail Management

VivoCity Tenant Portal was built with the objective to optimize and automate day-to-day Retail Operational Task. Flag&Mountains were tasked with the consultancy, design and development of the Web Application which is currently used to manage over 300+ stores and 600+ users.

Objective —

Aimed at increasing efficiency, productivity and user experience/satisfaction of both VivoCity Operational Team as well as Tenant Users through automated workflows, processes and features made available on a responsive web application.

Project Type —

UX/UI Design

Application Design & Development

System Integrator

System Architecture Design

Business Results —

200% ↑

increase in internal & tenant productivity and efficiency

200% ↑

increase in internal & tenant user experience and satisfaction

*Results provided by client based on business operations comparison

Client Experience Results —

Rated Excellent In

  • Project & Account Management
  • Technical Knowledge & Consultancy
  • User Experience & Digital Design
  • Engineering & Development
  • Responsiveness & Timeliness

*Results provided by client based on business operations comparison

Key Features


Multi-User with Permissions Framework

Management of user feature access permissions via assigned permission levels.


Enhanced Security

Implemented 2-Factor Authorisation (2FA) amongst other features for enhanced security.


Mobile Responsive

Built to be responsive to offer the best user experience across major devices.


Tenant, Store & User Management

Centralised management platform for Tenants, Brands, Stores and Tenant Users.


Automated Workflows

Based on the business requirements, we automated operational workflows and processes for management, submissions and applications.


Submission Reviews

Developed features such as Marketing & Promotional Materials review mechanics to reduce manual workload and email communication.


Bulletin & Circulars

Targeted bulletins and circulars can be sent out via the portal, with additional tracking logic to view open-rates as well as collecting consolidated responses from Tenants.



Digitised application forms via the portal which leverals the automated workflow and processes mechanics for increased efficiency.


Inventory Management

Inventory Management & Reporting with approval processes and activity history for transparency and accountability.


Resource Library

Tenants are able to view and download the latest resources made available.


System & Email Notifications

Depending on the event trigger, the system is developed with a notification module which informs users via system and email notifications.


Reports Dashboard

View consolidated reports and data of Tenant Participation Rates within the portal.

“Great job done on the Tenant Portal project 🙂 Flag&Mountains has broad knowledge in similar projects and was able to provide great insights and tech recommendations during development. Flag&Mountains was accommodative to our additional requests and requirements, ensuring we meet our project milestones and launch date.”

—VivoCity Project Team

flag&mountains is a creative digital agency, at the intersection of design, technology & business. Since 2012, we’ve had the honour to work with hundreds of companies and businesses.

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